Frequently Asked Questions
Q: What locations can you provide backdrops to?
A: Our service areas include the states of Minnesota, Florida (SWFL), Wisconsin, and Iowa! We are based out of Lake Elmo, MN and Naples, FL!
Q: What is all included with a large backdrop rental?
A: Our large backdrops are full service! This includes, delivery, set-up, decoration, and tear down at the end of the night!
Q: Where is your pick-up location?
A: Our Boxwood Rose Pick-up items are serviced right off of I-94 in Lake Elmo, MN.
Q: How do I rent from you?
A: It depends! Our Minnesota pick-up items can be reserved right on our website (check out the How We Work page for more details. Full service rentals can be set up by sending us a message through our website!
Q: What areas do you service for custom neon signs?
A: We ship custom neon signs to the entire United States!
Q: Can you do custom neon signs for businesses?
A: Yes! Send us a message to get started!
Q: How much do your custom neon signs cost?
A: It depends! Size and layout of the sign are contributing factors to the overall price. Message us and we can provide you a custom quote and proofs!
Q: Can I hang my own neon sign on your large backdrops?
A: Unfortunately, we do not allow neon signs that are not from our shop on our large backdrops to prevent damage from being made to them. You can use whatever decor you’d like on our Boxwood Minis though! Need a custom neon sign? Learn more here!
Q: What is the Damage Deposit and is it returned to me?
A: The Damage Deposit is an amount (based on the rental item) that is collected two weeks before the event and held in the off chance the rental item is damaged during your event or when it is in your possession. As long as there isn’t any damage made to the item and the rental is in compliance with the agreed upon contract, the deposit is returned a few days after the event!
Q: Can I decorate a large backdrop with my own decor/floral?
A: Unfortunately, to prevent damage from being made to our backdrops, we require that all decor is put on by our shop. If you have questions on this, please message us!
Q: Do you deliver and pick up in the same day?
A: Yes! We prefer this! You provide us with the time it needs to be set-up by and what time we can start taking it down and we’ll take care of the rest!
Q: I’m not seeing pricing on your website for your backdrops? How much does it cost?
A: Our pricing varies based on the backdrop you’re interested in, date, and location of your event. The fastest way to get a hold of us is through filling out our Contact form our on website! This collects the information that we need to get you a response the fastest (yes-we respond to our form submissions faster than our phone calls!)!
Q: I’m a vendor looking to rent your products for a client. Do you accept reseller certifications for sales tax exemption?
A: Yes! We honor valid reseller certifications for sales tax exemption as long as they’re presented before the contract goes out. If it’s presented after, our re-contracting fee of $50 will be added to the agreement for the re-work.